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We're recruiting for Storyteller Tour Guides

5th Oct 2018

We're looking for enthusiastic and energetic Storytellers to join our team. 

Purpose and Objectives;

  • To give history a damn good telling
  • Deliver an authentic, high quality, visitor-centred experience of Scottish history
  • Represent Mercat Tours, and our city, in a positive, professional manner
  • Share ideas on how to improve Mercat’s service and develop new business
  • Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

Main Duties and Responsibilities;

Storytelling;

  • Deliver walking tours of the Royal Mile, Blair Street Underground Vaults, Edinburgh Castle and National Museum of Scotland
  • Make meaningful connections between visitors, locations, stories and tour theme to ensure a unique and memorable experience
  • Share your own passion through engaging and entertaining storytelling
  • Involve the audience to increase impact and effect of tour
  • Thorough knowledge of Edinburgh, and Scottish, history required

Visitor care & focus;

  • Welcome and interact with visitors pre-tour
  • Prioritise visitors’ needs at all times
  • Assess suitability of tour route and adjust accordingly
  • Manage and support any unwell visitors
  • Aware of fire evacuation procedures
  • Up to date First Aid training
  • Communicate, support and work with Visitor Services team to ensure a first class, visitor focused experience

Requirements

  • Thorough knowledge of Edinburgh and Scottish history
  • People focussed
  • Positive and proactive approach to problem solving
  • Excellent communication and presentation skills
  • Passion for history
  • Positive, supportive team member
  • Flexible and resourceful
  • Ability to use initiative
  • Organised and punctual
  • Calm under pressure
  • Commitment to help us be the best we can be
  • Passion for high quality product and visitor experience
  • Commitment to be the best you can be

Find out what it's like to work as a tour guide from our guides.

Audition Process;

Stage 1: Successful applicants will be invited for an interview and audition on 10th or 12th December

Stage 2: Successful interviewees will be called for a second audition and storytelling workshop (approximate duration 2.5 hours) date to be confirmed after audition stage.

Stage 3: Successful candidates will be offered a fixed term contract with a four-month probationary period.  You will receive our award-winning, accredited training to deliver tours resulting in a qualification in Guiding from Napier University.

Start week beginning 14th January

Employment Details;

  • Part time and full time roles available (5 - 30hrs)
  • Shifts vary in length from 4.5 to 7hrs per day
  • Working hours 10am – 11pm
  • Working week Monday to Sunday
  • 4 month probationary period
  • Completion of our accredited training programme results in a Tour Guide Qualification (SCQF Level 10), externally verified by Edinburgh Napier University.

We are a Living Wage employer offering £10pr/hr starting rate, moving to £13.35pr/hr on completion of training.

To Apply;

Please send your application form and CV to shirley@mercattours.com  by Friday 30th November 2018

Interview;

Interviews will be held at 28 Blair Street Edinburgh.

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