We are temporarily closed to keep our visitors and team safe. We will reopen and will keep you updated via our website and our social channels. For booking queries please contact info@mercattours.com - thank you for your support.
Back to blog

We're recruiting for Storyteller Tour Guides

5th Oct 2018

We're looking for enthusiastic and energetic Storytellers to join our team. 

Purpose and Objectives;

  • To give history a damn good telling
  • Deliver an authentic, high quality, visitor-centred experience of Scottish history
  • Represent Mercat Tours, and our city, in a positive, professional manner
  • Share ideas on how to improve Mercat’s service and develop new business
  • Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

Main Duties and Responsibilities;


  • Deliver walking tours of the Royal Mile, Blair Street Underground Vaults, Edinburgh Castle and National Museum of Scotland
  • Make meaningful connections between visitors, locations, stories and tour theme to ensure a unique and memorable experience
  • Share your own passion through engaging and entertaining storytelling
  • Involve the audience to increase impact and effect of tour
  • Thorough knowledge of Edinburgh, and Scottish, history required

Visitor care & focus;

  • Welcome and interact with visitors pre-tour
  • Prioritise visitors’ needs at all times
  • Assess suitability of tour route and adjust accordingly
  • Manage and support any unwell visitors
  • Aware of fire evacuation procedures
  • Up to date First Aid training
  • Communicate, support and work with Visitor Services team to ensure a first class, visitor focused experience


  • Thorough knowledge of Edinburgh and Scottish history
  • People focussed
  • Positive and proactive approach to problem solving
  • Excellent communication and presentation skills
  • Passion for history
  • Positive, supportive team member
  • Flexible and resourceful
  • Ability to use initiative
  • Organised and punctual
  • Calm under pressure
  • Commitment to help us be the best we can be
  • Passion for high quality product and visitor experience
  • Commitment to be the best you can be

Find out what it's like to work as a tour guide from our guides.

Audition Process;

Stage 1: Successful applicants will be invited for an interview and audition on 10th or 12th December

Stage 2: Successful interviewees will be called for a second audition and storytelling workshop (approximate duration 2.5 hours) date to be confirmed after audition stage.

Stage 3: Successful candidates will be offered a fixed term contract with a four-month probationary period.  You will receive our award-winning, accredited training to deliver tours resulting in a qualification in Guiding from Napier University.

Start week beginning 14th January

Employment Details;

  • Part time and full time roles available (5 - 30hrs)
  • Shifts vary in length from 4.5 to 7hrs per day
  • Working hours 10am – 11pm
  • Working week Monday to Sunday
  • 4 month probationary period
  • Completion of our accredited training programme results in a Tour Guide Qualification (SCQF Level 10), externally verified by Edinburgh Napier University.

We are a Living Wage employer offering £10pr/hr starting rate, moving to £13.35pr/hr on completion of training.

To Apply;

Please send your application form and CV to shirley@mercattours.com  by Friday 30th November 2018


Interviews will be held at 28 Blair Street Edinburgh.

Subscribe for updates

For all the latest information, tour updates and promotions.
I am the notification bar, pleased to meet you.