Know Before You Go

Be Safe, Feel Safe

You come first.

Our team, visitors and residents of the Old Town are the Mercat community we want to be safe and feel safe. In March we were one of the first companies to close down, and took our time to get it right and relaunch on 27th August.

Therefore, from 3rd Nov 2020 we're postponing our scheduled public tours. Of course you're welcome to a full refund on your ticket or an open transfer until we see you in safer times.

Even better, now pick your own private tour just for you and your small group for an intimate, personalised experience. It's easy, choose your private tour from our daily selection and book online.

Many things have changed, but Edinburgh, our history, sites and storytelling hasn't. You can trust that. When its time enjoy reconnecting with your past, with friends and family!

All tours, times and tickets are available online now.

We've listened, and here are some of the adjustments you want, and we've done in line with latest Government guidelines;

  1. Flexible cancellation policy
  2. Smaller groups (currently 6pax per 'group' booking/transaction)
  3. Use of TourTalk to help physical distancing (pls bring 3.5mm jack-plug headphones)
  4. Face coverings worn by team and visitors
  5. Adjusting outdoor tour routes to ensure safe distance for all
  6. Provision of hand sanitiser onsite 
  7. All measures clearly displayed in advance of tour and onsite

Please bring your own 3.5mm jack-plug headphones (not wireless) to use on tour - we'll do the rest.  It's the green way too!  

We also ask that you wear a face covering, if possible, to ensure everyone can be safe and feel safe. 

Cancellations; we understand and we're here to help

If we can't welcome you for your tour as planned, then don't worry, we're here to help in these tough times.  

We're very happy to hold your tickets on an open transfer, simply let us know when you plan to travel in the future, and we'll rebook your tour when you're ready.  Alternatively, we’re relaxing our cancellation policy to support you, and can offer a full refund.   

We're here to help on, pop us an email if you have any questions.

We'll see you back at the Mercat Cross with the warmest of welcomes very soon!

Take care until then,

The Mercat Team






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