Be Safe Feel Safe

Know Before You Go

Be Safe Feel Safe

All tours, times and tickets are available online now.

As a local and independent family business, our first priority is to look after our visitors and our team – that’s the Mercat Deal.

We've listened to your recent feedback and made the adjustments you need, in line with the latest Government guidelines; 

  1. 24hr flexible cancellation policy; transfer to a new date or full refund (see more below)

  2. Small groups per tour

  3. TourTalk audio devices to help physical distancing (please bring 3.5mm jack-plug headphones)

  4. Face coverings worn by team and visitors

  5. Adjusting outdoor tour routes to ensure a safe distance for all

  6. Provision of hand sanitiser onsite

  7. All measures clearly displayed online and onsite

  8. Good to Go certification

 Please play your part and help everyone enjoy a great, relaxed experience on tour.


Your plans may change and, if they do, we want to make things as easy as possible for you.  Therefore, you're welcome to transfer or cancel your tickets up to 24hrs before your tour for a full refund. Simple. 

We're here to help on, pop us an email if you have any questions. 

We'll see you back at the Mercat Cross with the warmest of welcomes very soon!

Take care until then,

The Mercat Team






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