Be Safe Feel Safe

As a local and independent family business, our first priority is to look after our visitors and our team – that’s the Mercat Deal.

Rules may have changed.  Our promise to you and our team to 'Be Safe, Feel Safe', remains.

We've listened to your feedback and made the adjustments you asked;

  1. 40% reduction in group size, permanently

  2. TourTalk audio devices for a truly immersive experience (help us cut waste, please bring 3.5mm jack-plug headphones)

  3. Face coverings encouraged, by team and visitors indoors

  4. Rigorous cleaning protocols

  5. Good to Go and Safe Travels certification

Can you help?  Play your part and help everyone enjoy a great, relaxed experience on tour by testing in advance of your visit and wearing your mask whilst onsite.

Your plans may change and, if they do, we want to make things as easy as possible for you.  Therefore, you're welcome to transfer or cancel your tickets up to 24hrs before your tour for a full refund. Simple. 

We're here to help on, pop us an email if you have any questions. 

We'll see you at the Mercat Cross with the warmest of welcomes very soon!

Take care until then,

The Mercat Team


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