Be Safe Feel Safe

As a local and independent family business, our first priority is to look after our visitors and our team – that’s the Mercat Deal.

We've listened to your recent feedback and made the adjustments you need, in line with the latest Government guidelines; 

  1. 40% reduction in group size, permanently

  2. TourTalk audio devices for a socially distanced, truly immersive experience (help us cut waste, please bring 3.5mm jack-plug headphones)

  3. Face coverings worn by team and visitors indoors

  4. 24hr flexible cancellation policy; transfer to a new date or full refund (see more below)

  5. Rigorous cleaning protocols

  6. Good to Go and Safe Travels certification

Please play your part and help everyone enjoy a great, relaxed experience on tour.

Your plans may change and, if they do, we want to make things as easy as possible for you.  Therefore, you're welcome to transfer or cancel your tickets up to 24hrs before your tour for a full refund. Simple. 

We're here to help on, pop us an email if you have any questions. 

We'll see you at the Mercat Cross with the warmest of welcomes very soon!

Take care until then,

The Mercat Team


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